Política de reembolso

Coffee and Other Perishable Products

Because coffee is a food product and many of our products are prepared specifically for an order, we generally cannot accept returns of coffee or opened coffee returned because of personal taste preference.

Your satisfaction matters to us.

If your order arrives damaged, defective, incorrect, or has another fulfillment problem, contact us promptly at hello@josemariascoffee.com with:

• Your order number
• A description of the issue
• Photographs of the product and shipping package when applicable

We will review the circumstances and determine the appropriate resolution, which may include replacement, refund, store credit, or another remedy where appropriate.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.